Frequently Asked Questions – Occult Print Shop
Got questions? Good. Here are the answers to the things our customers ask us most. If you don't find what you're looking for, drop us a message and we'll sort you out.
What exactly is Occult Print Shop?
We're an independent, LGBTQIA+ owned and operated print and production studio based in Leicestershire, UK. The name raises eyebrows, and we like it that way, but what we actually do is straightforward: custom printing and merchandise production for artists, makers, small businesses, and creators. Quality materials, proper craftsmanship, no corporate nonsense.
What products can I order from you?
We produce a range of custom printed merchandise, from apparel and stickers to prints and accessories. If you have artwork and an idea, get in touch and we'll let you know what's possible. Our workflow is built around custom orders, so we're used to working with all kinds of projects.
What file formats do you accept for artwork?
We accept most standard formats including PDF, AI, EPS, SVG, PNG, JPG, PSD, and TIFF. For the best results, send vector files (AI, EPS, SVG, or vector PDF) where possible. Raster files should be at least 300 DPI at the final print size. Not sure if your file is ready? That's fine; artwork support and file preparation are included as part of our service, so we'll check everything before we print.
Will the colours on my screen match the final print?
Screens display colour in RGB, while printing uses CMYK. This means there can be a noticeable shift between what you see on your monitor and what comes off the press, especially with bright neons and certain blues or greens. We send you a digital proof before production starts so you can review the expected output, and we'll flag any colour concerns during file prep.
Do you have a minimum order quantity?
It depends on the product and print method. Some items have no minimum at all, while others may require a small minimum run. We're set up to support independent creators and small businesses, so we keep minimums as low as we practically can. Drop us a message with your project details and we'll give you a clear answer.
How long does production take?
Standard turnaround is typically 7 to 15 business days, depending on the product, quantity, and complexity of the job. The clock starts once you've approved your proof, not when you place the order. If you're working to a deadline, let us know upfront and we'll do our best to accommodate you.
Do you offer proofs before printing?
Yes. Every order gets a digital proof sent to you for approval before we start production. This is your chance to check layout, sizing, and colour. We won't print a thing until you've given us the green light, so there are no surprises when your order arrives.
What's your shipping policy?
We offer free UK shipping on orders over £30 and free international shipping on orders over £50. Orders under those thresholds will have shipping calculated at checkout. We ship from our studio in Leicestershire, and delivery times vary depending on your location.
Can I change or cancel my order after placing it?
If we haven't started production yet, we can usually make changes or cancel your order. Once printing is underway, modifications aren't possible because your items are being made to your exact specifications. The sooner you reach out, the more we can do, so contact us as quickly as you can if something needs to change.
Do you keep my artwork on file for reorders?
Yes, we store your approved artwork files so that reordering is quick and straightforward. This also helps us maintain colour consistency across batches, which is especially important if you're building a brand. If you ever need to update your artwork for a future run, just send us the new files and we'll handle the rest.