Refund policy
Return & Refund Policy
Last updated: 21 August 2026
We want you to be happy with your order. This policy explains how returns, cancellations, faulty items and refunds are handled by Occult Print Shop LTD.
Nothing in this policy limits your statutory consumer rights.
30-Day Returns
For eligible products, we offer a 30-day return period, beginning on the day you receive your order.
To qualify for a return under our voluntary 30-day policy, the item must be unused, in substantially the same condition as received and, where applicable, in its original packaging. We may ask for your order number or other proof of purchase.
To request a return, contact:
Returns should not be sent without contacting us first.
Our return address is:
Occult Print Shop LTD
10 Jubilee Gardens
Market Harborough
Leicestershire
LE16 7EP
United Kingdom
For ordinary change-of-mind returns, the customer is responsible for return postage unless we agree otherwise.
If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where a return is required.
Personalised & Bespoke Products
Products that are genuinely personalised, customised or made to your individual specification cannot normally be returned simply because you have changed your mind.
This includes products produced using customer-supplied artwork, names, wording, dimensions or other bespoke instructions.
This does not affect your rights if the product is faulty, damaged, incorrectly produced or not as described.
Standard products that are simply produced after an order is placed are not automatically treated as personalised products.
Faulty, Damaged or Incorrect Orders
Please contact us as soon as reasonably possible if your order arrives damaged, defective, incorrect or significantly different from what you ordered.
Email support@occultprintshop.com with your order number and, where possible, clear photographs showing the problem.
We will assess the issue and provide the appropriate remedy, which may include a replacement, repair, partial refund or full refund depending on the circumstances and your statutory rights.
Reporting an issue promptly helps us investigate damage with the delivery carrier, but your statutory rights are not limited to a 7- or 14-day reporting period.
Change-of-Mind Cancellation Rights
For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving the goods, without giving a reason.
After notifying us of a cancellation, you generally have a further 14 days to return the goods.
Personalised or genuinely custom-made goods are normally excluded from this change-of-mind cancellation right.
Our voluntary 30-day return policy is offered in addition to any statutory rights you may have.
Customers outside the UK may also have additional rights under the consumer laws that apply in their country.
Refunds
Once we receive and inspect an eligible return, we will confirm whether the refund has been approved.
Approved refunds will be made to the original payment method.
For statutory cancellations, refunds will be processed within the timescales required by applicable consumer law. For other approved returns, we aim to process refunds within 10 business days of receiving the returned goods.
Your bank or payment provider may take additional time to show the refund in your account.
For eligible statutory cancellations, any refund of outbound delivery charges will be limited to the cost of our standard delivery option where required by law.
Exchanges
If you would like a different product, please contact us first.
In many cases the quickest option is to return the eligible item for a refund and place a new order.
Personalised and bespoke products cannot normally be exchanged unless they are faulty, damaged, incorrect or not as described.
Sale Items
Purchasing an item at a discounted or sale price does not affect your statutory consumer rights.
Gift Cards
Gift cards cannot normally be returned or exchanged for cash except where required by law.
Digital Products
Different cancellation rules apply to digital content.
Where digital content is supplied immediately, any statutory cancellation right may only be lost where you have expressly agreed to immediate supply and acknowledged that this will affect your right to cancel, as required by applicable law.
If you experience a problem with a digital product, contact support@occultprintshop.com.
Order Cancellations & Amendments
We begin processing and producing orders quickly, so please contact us as soon as possible if you need to cancel or amend an order.
Personalised or bespoke orders may no longer be cancellable once work has begun or the product has been produced where the applicable consumer-law exemption applies.
For standard products, nothing in this section removes any statutory cancellation rights that apply to your purchase.
Contact Us
For questions about returns, refunds or problems with an order: