Shipping Policy

Last updated: 21 August 2026

Thank you for shopping with Occult Print Shop LTD. This Shipping Policy explains how orders are processed, dispatched and delivered.

Nothing in this policy affects your statutory consumer rights.

Order Processing

Many of our products are printed, produced or prepared after an order is placed.

Typical production times are:

Standard orders: 1–3 business days

Peak periods: Processing may take longer during holidays, promotions or periods of unusually high demand

Custom, personalised or bulk orders: Additional production time may be required

Any production estimate is separate from the delivery time after dispatch.

If there is a significant production delay affecting your order, we will contact you using the details provided at checkout.

Shipping & Delivery Estimates

Orders are dispatched from the United Kingdom.

We use carriers including Royal Mail, Evri, DPD and other delivery partners depending on the destination, parcel size and service selected.

Typical services may include:

Service	Typical Delivery Aim	Tracking
UK Standard	2–4 business days	Limited or unavailable
UK Tracked	1–3 business days	Included
International Standard	Varies by destination	Limited or unavailable
International Tracked	Varies by destination	Included

The estimated delivery time applicable to your order will be shown at checkout or provided with your order information where available.

Carrier delivery dates are estimates unless a service is expressly described as guaranteed.

Customs processing, local postal networks, severe weather, transport disruption and other circumstances outside our direct control may cause delays.

If you require an order for a specific event or deadline, please contact us before ordering so we can advise on the most appropriate delivery service. An estimated delivery date should not be treated as a guaranteed event date unless we have expressly agreed otherwise.

International Orders

We ship internationally to supported destinations.

International orders may be inspected or delayed by customs authorities in the destination country.

Unless expressly stated otherwise at checkout, the recipient is responsible for any:

import duties;

local taxes;

customs charges; or

postal or courier handling fees

charged by the destination country.

Where customs or the local postal service contacts you requesting payment or additional information, please respond promptly. Failure to pay applicable charges or provide requested information may result in the parcel being delayed or returned to us.

Shipping Costs

Shipping charges are calculated at checkout based on factors including the destination, parcel size, weight and selected delivery service.

Free-delivery thresholds, promotional rates or other shipping offers may occasionally be available.

Delivery Addresses

Please check your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at support@occultprintshop.com.

Once an order has been dispatched, we may not be able to change the delivery address.

We are not responsible for additional costs resulting solely from incorrect or incomplete delivery information supplied by the customer, except where applicable law provides otherwise.

Lost or Delayed Deliveries

If your order has passed its estimated delivery date, please contact us so we can check the available tracking and shipping information.

A parcel being late does not necessarily mean it has been lost. Postal carriers may require a waiting or investigation period before they formally classify an item as lost.

Where an order remains significantly overdue with no meaningful delivery update, we will investigate and determine an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

We may ask you to allow a reasonable period for the carrier or customs authority to complete an investigation, but this does not affect any statutory rights you may have.

Carrier compensation and lost-item claim timescales are separate from the resolution we may provide to you as our customer.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, include:

your order number;

photographs of the damaged item;

photographs of the external packaging; and

a photograph of the shipping label.

Reporting transit damage promptly helps us make a claim against the delivery carrier.

We ask that visible transit damage is reported preferably within 7 days of delivery, but this request does not limit your statutory rights where goods are faulty, damaged or not as described.

Missed or Failed Deliveries

Customers are responsible for following reasonable instructions provided by the delivery carrier, including arranging redelivery or collection where required.

If an order is returned to us because:

delivery was repeatedly unsuccessful;

the parcel was not collected;

applicable customs/import charges were not paid; or

the delivery address supplied was incorrect or incomplete,

we will contact you to discuss the available options.

Additional postage charges may apply if you ask us to send the order again where the failed delivery was not caused by us.

Risk During Delivery

For consumer orders, risk in the goods remains with Occult Print Shop LTD until the order is delivered into the physical possession of you, or another person you have identified to receive it, except where applicable law provides otherwise.

Contact

For shipping questions or help with a delivery:

Occult Print Shop LTD
10 Jubilee Gardens
Market Harborough
Leicestershire
LE16 7EP
United Kingdom

Email: support@occultprintshop.com
Phone: +44 7726 781337
Website: www.occultprintshop.com